x5999 Privacy Policy

x5999 ("the Platform", "we", "us", "our") is committed to safeguarding the privacy and security of every player who uses our online casino and sports betting services. This Privacy Policy ("Policy") describes in detail the categories of personal data we collect from users of https://x5999.vip and any associated mobile or web applications (collectively, "the Platform"), the purposes for which that data is processed, the parties with whom it may be shared, the security measures we employ to protect it, and the rights available to you regarding your own data.

By registering an account on x5999, accessing any part of the Platform, or by using any of our services, you acknowledge that you have read and understood this Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must cease using the x5999 Platform immediately. This Policy should be read alongside our Terms and Conditions, which govern your use of x5999.

x5999 collects personal data in two ways: directly from you when you interact with the Platform, and automatically as you browse and use Platform features. The categories of personal data we may collect include:

• Identity data: full name, date of birth, gender, nationality, and a copy of a government-issued identity document provided during KYC verification (e.g. National ID card or passport).
• Contact data: mobile phone number, email address, and the city or region of residence within Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
• Financial data: payment method details (bKash wallet number, Nagad wallet number, Rocket account, Upay account, or Visa/Mastercard card details as applicable), transaction history including deposit amounts, withdrawal amounts, and bonus activity on your account.
• Technical data: IP address, device type and model, operating system and version, browser type and version, screen resolution, time zone setting, and unique device identifiers associated with the device(s) used to access x5999.
• Usage data: pages visited, games played, bets placed, time spent on each game or section, wagering patterns, bonus usage, and click-path data collected automatically as you navigate the Platform.
• Communications data: the content of messages you send to x5999 customer support via live chat, email, or any other channel, including any attachments or documents you voluntarily submit.

x5999 collects only the minimum amount of personal data necessary to provide our services, comply with applicable legal and regulatory obligations (including anti-money laundering requirements), and protect the security and integrity of the Platform. We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification.

x5999 processes your personal data for specific, documented, and legitimate purposes. We will never process your data in a manner that is incompatible with the original purpose for which it was collected. Our primary processing purposes are:

• Account creation and management: to register your account, verify your identity through KYC procedures, manage your account settings, and maintain an accurate record of your gaming activity, deposit history, and withdrawal history.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, to reconcile your account balance, and to detect and prevent fraudulent transactions.
• Legal and regulatory compliance: to fulfil our obligations under applicable anti-money laundering (AML) regulations, to respond to lawful requests from regulatory or law enforcement authorities, and to maintain records as required by law.
• Responsible gaming: to monitor gameplay patterns that may indicate problem gambling behaviour, to apply deposit limits, session time limits, or self-exclusion measures where requested or where required by our responsible gaming obligations, and to send responsible gaming communications.
• Customer support: to respond to your enquiries, complaints, and support tickets, and to maintain records of communications for training, quality assurance, and dispute resolution purposes.
• Platform improvement and personalisation: to analyse aggregated usage data in order to improve the Platform's features, performance, and user experience, and where you have provided consent, to personalise the content, promotions, and game recommendations you see within x5999.

x5999 processes your personal data only where a valid legal basis exists. The legal bases on which we rely are:

• Contractual necessity: processing required to perform our contract with you, including creating and managing your account, processing your deposits and withdrawals, and delivering the gaming services you have requested.
• Legal obligation: processing necessary to comply with applicable laws and regulations, including AML obligations, KYC verification requirements, and responses to lawful authority requests.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and Platform improvement, where these interests are not overridden by your own data protection rights.
• Consent: processing for optional marketing communications and non-essential personalisation features, where you have given explicit prior consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

x5999 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data only in the following limited circumstances:

• Payment processors: we share the minimum financial data required with payment processing partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to facilitate your requested transactions. These partners are contractually bound to process your data only for this purpose and under equivalent security standards.
• Technology and service providers: we engage trusted third-party service providers to support Platform operations, including game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), cloud hosting providers, fraud detection services, and customer support tools. All such providers are vetted and bound by data processing agreements that restrict their use of your data to the specific services they provide to x5999.
• Regulatory and law enforcement authorities: we may be required by applicable law to disclose certain personal data to financial intelligence units, anti-money laundering authorities, tax authorities, or law enforcement agencies. We will not disclose data beyond what is strictly required to satisfy such obligations.
• Business transfers: in the event that x5999 undergoes a merger, acquisition, or asset sale, your personal data may be transferred to the successor entity as part of that transaction. You will be notified in advance of any such transfer and given the opportunity to object before your data is processed under new ownership.

x5999 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit x5999. We use three categories of cookies:

• Essential cookies: strictly necessary for the Platform to function, including session authentication cookies that keep you logged in, security cookies that detect unusual access patterns, and load-balancing cookies. These cannot be disabled without breaking the Platform's core functionality.
• Analytical cookies: used to understand how players navigate the Platform, which games are most popular, and where technical issues occur. This data is aggregated and anonymised before analysis. Analytical cookies can be disabled via your browser settings without affecting your ability to use x5999.
• Preference cookies: used to remember your Platform settings, such as your preferred language and display preferences. These are non-essential and can be cleared or blocked through your browser settings.

You can manage or disable non-essential cookies at any time through your mobile browser settings (on Android and iOS devices) or your desktop browser preferences. Please note that disabling essential cookies will prevent you from logging in to x5999 and using the Platform's core features.

x5999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. In practice, this means: account data and transaction records are retained for a minimum of five years following account closure in accordance with applicable AML record-keeping requirements; KYC documents are retained for the same minimum period; communications data is retained for two years; and analytical data is anonymised within six months of collection.

When personal data is no longer required and no legal obligation requires its retention, x5999 will securely delete or permanently anonymise it using industry-accepted data destruction methods. You may request early deletion of data that is not subject to a mandatory retention requirement by contacting [email protected] — we will assess such requests within 30 days and respond in writing.

x5999 employs a layered security architecture to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security measures include: industry-standard TLS/SSL encryption for all data transmitted between your device and the x5999 Platform; AES-256 encryption for sensitive data stored in our databases; two-factor authentication (2FA) options for player accounts; automated fraud detection systems that monitor account activity in real time; regular security audits and penetration testing conducted by qualified third-party specialists; and strict access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.

Despite these measures, no data transmission over the internet and no storage system can be guaranteed to be 100% secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, x5999 will notify affected players without undue delay and will take all reasonable steps to contain the breach, assess the impact, and prevent recurrence.

As a user of x5999, you have the following rights with respect to your personal data. To exercise any of these rights, please contact [email protected] with your account username and a description of your request. We will respond within 30 days.

• Right of AccessYou have the right to request a copy of all personal data x5999 holds about you, along with information about how it is being processed.
• Right to RectificationYou may request correction of any inaccurate or incomplete personal data we hold about you. We will act on verified correction requests within 14 days.
• Right to ErasureYou may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and no legal obligation requires its retention. Note that AML and KYC data may be subject to mandatory minimum retention periods that override erasure requests.
• Right to RestrictionYou may request that we restrict processing of your data in certain circumstances, for example while you contest the accuracy of data we hold or while a complaint is under investigation.
• Right to Data PortabilityWhere processing is carried out by automated means on the basis of your consent or a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to ObjectYou may object to processing based on legitimate interests, including profiling for marketing purposes. If you object, we will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

To exercise any of these rights, please contact us at [email protected]. Please include your registered account username and a clear description of your request. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. Requests that are manifestly unfounded or excessive may be refused or subject to a reasonable administrative fee.

x5999 is strictly intended for persons aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on x5999 or that we have inadvertently collected data from a person under the age of 21, please notify us immediately at [email protected].

The x5999 Platform may contain references to third-party game providers and payment processors. While x5999 carefully vets all integration partners, we are not responsible for the privacy practices or content of third-party services accessed outside the x5999 Platform itself. We encourage you to review the privacy policies of any third-party services you interact with in the course of using x5999. This Policy applies only to data processed directly by x5999 on the Platform.

x5999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will update the effective date at the top of this page and, where the changes significantly affect your rights or our processing activities, provide prominent notice on the Platform or send a notification to your registered contact details.

Your continued use of x5999 following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using x5999 and may request account closure by contacting [email protected].

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a potential data breach or privacy concern, please contact the x5999 data support team. Our team is available 24/7 and we aim to respond to all data-related enquiries within one business day.

Email: [email protected]